Refund Policy
Refund Policy
Last Updated: May 25, 2024
Thank you for shopping with us! We hope you're delighted with your purchase. If for any reason you're not completely satisfied, we’re here to help. Please review our refund policy below to understand our process and ensure you have all the information you need.
1. Eligibility for Refunds
- Products: To be eligible for a refund, products must be returned within 30 days of receipt in their original, unused condition with all packaging intact.
2. How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Email us at joerosati5@gmail.com with your order number and a brief description of the issue.
- Return Instructions: For physical products, we'll provide you with a return shipping address and instructions. Ensure that the product is securely packaged.
- Refund Processing: Once we receive and inspect the returned item, we'll notify you via email about the status of your refund. If approved, a refund will be issued to the original payment method within 30 business days.
3. Non-Refundable Items
The following items are non-refundable:
- Gift cards
- Downloadable software or digital content after download
- Customized or personalized items
4. Exchanges
We do not offer direct exchanges. If you would like a different item, please return the original product and place a new order.
5. Shipping Costs
For returns of physical products, the cost of return shipping is the responsibility of the customer unless the return is due to a defect or error on our part. Original shipping costs are non-refundable.
6. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at joerosati5@gmail.com with photos of the damage or defect. We will arrange for a replacement or refund as appropriate.
7. Contact Us
If you have any questions about our refund policy or need further assistance, please contact our customer service team at joerosati5@gmail.com or (757) 412-7420.
We appreciate your business and are here to assist you in any way we can.
MyGloryJar
55 Ingalls Road Hampton, Virginia 23651
joerosati5@gmail.com
(757) 412-7420
mygloryjar.com